Services
We are committed to providing the best service for hajj pilgrims and the people of Indonesia
Our Services
Choose the service you need.
Complaint Service
Submit complaints, suggestions, or inquiries regarding hajj financial management and BPKH services
Submit ComplaintHajj Information
Get complete information about registration, costs, and hajj pilgrimage procedures
View InformationProcurement Information
Public procurement plans and announcements for goods and services at BPKH.
View ProcurementWhistle Blowing System
Confidentially report suspected corruption, fraud, or misconduct within BPKH.
Report a ViolationFrequently Asked Questions
Find answers to common questions about BPKH and Hajj finances.
View FAQImportant Information
Service Hours
BPKH complaint and information services are available on:
- Monday - Thursday: 08:00 - 16:00 WIB
- Friday: 08:00 - 16:30 WIB
Our Commitment
BPKH is committed to:
- Transparency in fund management
- Hajj financial accountability
- Excellent pilgrim service
- Good governance
Achievements
BPKH achievements in hajj fund management:
- 8x Unqualified Opinion from BPK (2018-2025)
- Management of trillions in assets
- Sharia-based investment
- Ongoing sustainability programs
Complaint Service
BPKH complaint service is a platform for the public to submit complaints, criticism, suggestions, or inquiries regarding hajj financial management and services provided by BPKH.
We are committed to responding to every complaint promptly, professionally, and transparently. Every complaint will be followed up according to applicable procedures.
Types of Complaints
- Hajj service complaints
- Hajj financial inquiries
- Service improvement suggestions
- Hajj fund investment information
- Suspected misconduct reporting
Complaint Procedures
- 1Fill out the complaint form completely
- 2Complaints will be verified within 1x24 hours
- 3Results will be confirmed via email/phone
Complaint Form
Whistle Blowing System (WBS)
The Whistle Blowing System (WBS) is a mechanism for reporting suspected criminal acts that have occurred or will occur involving employees and others within the organization, where the reporter is not part of the criminals being reported.
WBS Complaint Categories
- Corruption
- Fraud
- Dishonesty
- Theft
- Violence
- Code of Ethics Violations
- Other unlawful acts
Confidentiality Guarantee: The identity of the reporter will be kept confidential and protected in accordance with applicable laws and regulations.
Report Suspected Violations
If you are aware of or have evidence of suspected violations, corruption, or other unlawful acts within BPKH, please report through our WBS system.
Important Information
- Reports are confidential and secure
- Reporter identity is protected
- Accompanied by supporting evidence
- Followed up according to procedures
You will be redirected to a separate and secure WBS page
Our Contact Channels
Live Chat
Use our website's live chat feature for quick assistance.
Frequently Asked Questions (FAQ)
BPKH is the Hajj Financial Management Agency tasked with managing hajj funds transparently and accountably for the benefit of the community.
You can submit a complaint through the form on our complaint service page or contact the official BPKH call center.
You can submit hajj service complaints, hajj financial inquiries, service improvement suggestions, hajj fund investment information, and suspected misconduct reports.
Every complaint will be followed up within a maximum of 7 working days after initial verification within 1x24 hours.
Hajj fund investment information can be accessed through financial reports and publications available on the official BPKH website.